LAST UPDATED 11/01/2016
Extras Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Extras Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from date specified in the ‘LAST UPDATED’ statement above.
What we collect
We may collect the following information:
- Name and Title
- Contact information including email addresses and phone number.
- Demographic information such as addresses, postcode, preferences and interests.
- Web browsing behaviour and habits directly related to users on our website.
- Other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- Optimising our web site in line with customer habits and needs.
- To improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
All passwords you provide to us are stored in encrypted form. This means that we are unable to view them in plain text even if we wished to do so. In the event that a user wishes access their account and cannot remember their password we are only able to offer the ability to reset the password to a new value. This can be done automatically at the users request using the password reset link on any login form or by contacting us directly. At no point should you need to provide us with your password ever!
Payment Details as Debit or Credit Card numbers, Start and Expiry Dates, Issue numbers and Security codes entered into the indicated boxes on our site’s checkout page are not stored within any database that we control or are persisted longer than it takes to verify the transaction with our payment gateway. This process is carried out automatically and at no point do any of our members of staff have access to these details. We do not store credit card details nor do we share customer financial details with any 3rd parties.
All areas of our site implement the use of encrypted communication between our servers and the customer’s computer. The form of encryption used is an SSL AES-256 bit key signed by Gandi. Please consult your web browser’s vendor on details of how to identify that a certificate is in place.
A cookie is a small file that our servers place on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. They allow our website to keep state as you move from page to page within our site. Without them it would be very difficult to persist information unique to yourselves, such as the contents of your basket.
We use traffic log cookies to identify which and how pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Some of these Cookies may involve our 3rd party analytics provider. More information on this can be found in the Analytics section.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data share with us while using our site.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
As with over 50% of all websites we use Google Analytics to gather information on customer browsing habits and user behaviour while on our website. This information is collected to allow us to optimise our website in order to provide the best customer experience possible. It also guides us in produce products that best fit our customers needs.
Google collects information on User Behaviour as well as Demographics and Interest Reports. You may opt out of being included in these statistics using Google Analytics Opt Out Tools
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us using the address found on the contact us page.
If you believe that any information we are holding on you is incorrect or incomplete, please login to your account and correct the details in your accounts preferences, alternately you can write to or email us. We will promptly correct any information found to be incorrect.